Eze, Sunday Chinedu and Chinedu-Eze, Vera Chinwendu and Bello, Adenike Oluyemi and Liu, Shaofeng (2018) Actors and emerging information, communications and technology (EICT) adoption: A study of UK small and medium services enterprises. Cogent Business & Management, 5 (1). pp. 5-19.
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Abstract
This paper aims to understand the role of actors in the adoption of emerging
Information and Communications Technologies (ICT) using the Actor-Network Theory (ANT). The use of ANT helps identify a diverse range of actors and their role and influence in the dynamic process of emerging ICT’s adoption in UK small and medium enterprises (SMEs). This study adopts a qualitative approach to investigate how UK services SMEs are engaged in emerging ICT adoption by focusing on the role of actors in the process. Data were gathered through unstructured and semi-structured interviews with managers, IT experts, government agencies, and customers. Using ANT, the roles of various human and nonhuman actors in a four-stage dynamic adoption process are examined. The findings reveal the critical and dynamic roles of various actors in the socio-technical network. Although SMEmanagers play the decisional role in emerging ICT adoption, their
views and decisions are constantly influenced by various other human and nonhuman factors. The roles and interactions of all actors are dynamic, depending on the adoption stages. Subjects: Management of IT
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Management of IT; CAD CAE CAM-Computing and Information Technology; Information and Communication Technology (ICT) |
| Subjects: | T Technology > T Technology (General) |
| Depositing User: | Dr Sunday C. Eze |
| Date Deposited: | 23 Mar 2022 15:12 |
| Last Modified: | 23 Mar 2022 15:12 |
| URI: | https://tudr.org/id/eprint/32 |
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