Isidore Godwin, Usendok and Akpan, Anietie and Ajibade, Felicia Olufunmilayo and Nkutt, Nsikan Michael (2023) Queuing System and Performance of Automated Teller Machine of Access Bank Plc, Uyo. International Journal of Business and Management Review, 11 (7). pp. 33-56. ISSN 2052-6393(Print), 2052-6407(Online)
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Abstract
The focus of this study had been on Queuing System and Performance of Automated Teller Machine of Access Bank Plc, Uyo. The work was necessitated based on the cashless policy and the increasing waiting lines experienced by the various stakeholders in the Automated Teller Machine. The aim of the study was to determine the effect of customer arrival, service discipline and service mechanism has on the performance of Automated Teller Machine of Access bank in Uyo. Relevant literatures were reviewed and the methodology adopted was survey research design, a population of 1,326 which emanated from the service rate of a five- day study was used for the study, the data was analyzed using tables. The data were obtained through observation method. Both descriptive and inferential statistics were used to analyze collated data. These include: frequency, percentage, mean, rank, Pearson product Moment Correlation and Linear multiple regression. The finding of the study revealed that customer arrival have a significant positive impact on the financial performance of Access Bank in Uyo. The study further reveal that service discipline indeed enhances the market performance of Access in Uyo. The study also indicate that service mechanism have a significant positive impact on the shareholder return of Access Bank, Uyo. The study concluded that customer arrival, service discipline and service mechanism are the three major components of Queue System that have positive significant impacts on the performance of Automated Teller Machine ATM of Access Bank in Uyo. Based on the findings, it was recommended that ATM queuing system offer valuable insights for the banking sector, suggesting strategies for improving financial performance, market performance, and shareholder returns.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Depositing User: | Professor Mark T. Owen |
| Date Deposited: | 06 Aug 2023 09:14 |
| Last Modified: | 06 Aug 2023 09:14 |
| URI: | https://tudr.org/id/eprint/2063 |
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