Anunobi, O.U and Anyawu, D. E. and Aji, R.U. and Onyeonoro, F. N. (2023) Emotional Intelligence Management and Hotel Staff Attitudes: Implication of Gender. European Journal of Hospitality and Tourism Research, 11 (2). pp. 73-98. ISSN 2054-6424(Print), 2054-6432(Online)
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Abstract
The study focused on the moderating role of gender on the relationship between emotional intelligence and hotel employee work behaviour. To achieve the objective of the study, survey research design was adopted. Self-awareness and self-control were used to measure emotional intelligence which represents the independent variable while employee behaviour was used as the dependent variable. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population of the study is made up of 431 male and female hotel staff. The sample size of the study is 274 after adopting Taro Yamane formula. In analysis the data, moderated regression analysis was used. The findings revealed that self-awareness and self-control have significant influence on employee work behaviour. The findings also showed that gender moderates the relationship between emotional intelligence and employee work behaviour in hotels. Based on the findings, the study recommends that Management should look for an organizational wide approach of bringing the employees closer to each other like organizing get together activities, end of the year parties and other social events so that they can understand themselves better as this will go a long way in increasing their awareness of others and relate well with others. While recruiting, emphasis should not be placed on IQ alone; effort should also be made to ascertain the Emotional Intelligence level of these employees for industrial harmony.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Depositing User: | Professor Mark T. Owen |
| Date Deposited: | 24 Oct 2023 12:08 |
| Last Modified: | 24 Oct 2023 12:08 |
| URI: | https://tudr.org/id/eprint/2310 |
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